FAQ
General:
How often do you update the front page / How does the new flag work?
Our writers work around the clock seven days a week. To help readers identify new content, a new flag is displayed beside each deal that was posted since your last visit (this disappears if you use our “sort by time” version of the front page). For your first visit of the day, all deals are flagged as “new.” As you return throughout the day, the new flag only appears on the deals that have been added since your last visit.
What is Editor choice?
The “Editors’ Choice” icon represents the best of the best. To be an Editors’ Choice, at least 2/3 of DealWowza Editors must agree that a deal is truly remarkable. When you see an Editors’ Choice icon, you’re seeing something we’ve probably already bought.
What is Best seller?
This is the most cost-effective item, We have a complex formula based on our reader’s interest in each deal, which is recalculated every 15 minutes.
What is Best value?
This is the most purchased item recommendation,We have a complex formula based on our reader’s interest in each deal, which is recalculated every 30 minutes.
What is Best price?
This is the most popular price item,We have a complex formula based on our reader’s interest in each deal, which is recalculated every 60 minutes.
Sales / Purchase:
Do you sell the products on your site?
In General, DealWowza doesn’t sell the products we list. We’re a news site that reports the very best deals offered by thousands of merchants. We have a staff of writers who search the Internet daily to find the best deals available on a variety of products. We aim to save our readers both time and money by pointing them to the best bargains, deals and coupons available on the web.
How do I buy a product from your site?
Each deal we list contains the merchant name and a link to the deal on the merchant’s website. Click on this link and follow their instructions for making the purchase. If you have any questions about the product or the price, contact the merchant before you make the purchase.
How much is charged for shipping?
All shipping arrangements are handled by the merchant you’re buying from- we do not ship any products. When known, we list the cost of shipping when we write up a deal. If you have any shipping questions, please contact the merchant before you complete your purchase.
If I purchase something from your site, can it be shipped internationally?
Each merchant will have different policies on international shipping. You will need to contact the merchant to find out if they will ship outside the United States.
What type of payment methods are accepted?
Please contact the merchant to find out what payment methods they accept.
I am looking for a certain product and I don’t see it on your site. Why?
For dealcam or dealram- we typically don’t have an item listed because the merchants we list don’t offer it. However, if you let us know which products you want to see on the site, we will try to accommodate your request.
I purchased a product through a deal on your site and the product is defective or needs to be returned. What can I do?
Please contact the merchant you purchased the product from to determine what their return policy is.
Contact the merchant you purchased the product from to cancel the order.
Prices / Expired Deals / Coupons:
Why is a price for a product you list on your site different than on the merchant’s website? /
Why is the coupon code I got from your site not working on the merchant’s website?
Our content team manually verifies each deal and coupon we list on DealWowza before it’s even listed. However, deals often expire after we list them, sometimes within hours. Often, the merchants don’t tell us. We depend on our readers to let us know when a deal has expired or when a coupon code is not working.
Why do some deals expire before the expiration date you have listed?
Some deals or coupons have an expiration date, but are also limited to a certain number of uses. Once this limit is reached, the deal will expire regardless of the expiration date. In addition, merchants reserve the right to change or cancel deals at their discretion and without notice
I saw a deal earlier, but cannot find it now. Where did it go?
The deal has probably expired. Once we mark a deal expired, it is hidden by default. However, you can choose to view our expired deals. When browsing a category page or search results, click the “Show Expired Deals” checkbox on the left. You can view deals for the three months prior to the current date.
Why did I see a better deal on another website than what you have on your website?
Each deal we list is by definition the lowest price available on that item from a reputable merchant, period. If an item can be found for less elsewhere, we blew it, so please tell us! (Select “Send us a hot tip” as the Department.)
I want to purchase a product listed on your site, but it is marked expired. Is it still available?
The product may still be available for purchase, but you will have to check the merchant’s website for pricing and availability.
Rebates:
Do you handle any rebates?
We do not handle any rebates. We report when rebates are available from the merchant or manufacturer.
I never received my rebate from a merchant. What can I do?
Please contact the merchant or manufacturer who is handling the rebate. Their contact information can usually be found on the rebate form or on their website.
How do I submit a rebate or get rebate forms?
We provide links to the rebate form when applicable. Every rebate has different requirements, so carefully follow the instructions for submitting the rebate and keep copies of the forms you submit for future reference.
Merchant Concerns:
I had a bad experience with a merchant listed on your site. What can I do?
DealWowza provides a consumer service by tracking trends in complaints for possible future alerts to our readers.
Why do you list deals from this merchant, they have bad ratings all over the internet?Unfortunately, online merchant ratings services aren’t dependable enough to judge a merchant. For example, a single irate customer may seek to defame a merchant by spamming as many of the merchant ratings sites, forums, and blogs as possible. While the experience may be accurate, it is not necessarily indicative of the way the company does business. In addition, companies can have their ratings skewed from competitors or disgruntled employees. DealWowza combines information from online merchant ratings services with our own reader feedback to make judgements on which stores to ban. We take complaints VERY seriously and ban merchants who consistently provide poor customer service. On an on-going basis we review merchants for:
- Complaint Volume (relative to the number of deals we send, does
the merchant have a higher incidence of complaints than other merchants). - Do they correct problems when they arise?
- Are they timely in their response to complaints?
- Do we hear the same complaints over and over (indicating they are not addressing the root problem)?
If you personally have had a bad experience with a merchant, we want to know! You can contact us us through our complaints page.
Why do I get an error message when I enter my password?
This normally happens when cookies are turned off. We require that your cookies be turned on so our site will remember who you are when you return.
I forgot my password, but I have not received the email with instructions to reset it.
For further assistance with this, please contact us through the Feedback department. We can reset your password for you.
Why have I stopped receiving my alert emails?
Your email provider may have been bouncing our emails. If we receive 3 or more bounces in a week on an account, our system is set up to automatically unconfirm it. We have it set up this way because email providers ban senders that continue to send email to an account that bounces.
Email bouncing can occur if your email inbox is full, or if you received many alerts in a short amount of time. To resolve the issue, please contact us through the Feedback department.
How do I setup my avatar image?
Please click here to go to the tutorial page, the steps to change the avatar are at the bottom of the page.
Privacy：
What is your privacy policy?
Review our privacy policy here.
Does your site sell or share information with third parties?
At DealWowza , we respect an individual’s right to privacy and we do not provide any information to third parties. We may occasionally provide readers the opportunity to receive special offers from third parties, but these are only sent when an individual checks a box indicating that they give us permission to send them.If you have registered with our site (under my DealWowza ), you may receive occasional administrative e-mails from us; for example, if the site will be down for maintenance. Otherwise, the only e-mail you will receive is our newsletter and/or deal alerts if you have signed up to receive them.
Cookies are small, harmless text files that are stored on your computer when you visit a website. Cookies work like memory, to help the site know who you are when you return and they contain no personally identifiable information.
Do you require cookies be turned on to use your site?
We don’t require that cookies be turned on to view the site; however, we do require that they be turned on if you are setting up an account or logging in to your account in order to manage your email subscriptions or site preferences. You should know that cookies need to be turned on to shop at many of the Internet’s online stores.
